PLEASE READ BEFORE CONTACTING US TO RESERVE

WE CANNOT GIVE PRICING OVER THE PHONE
(WE RESERVE THE RIGHT TO CANCEL AN ORDER ON SITE IF OUR REQUIREMENTS ARE NOT MET)

*Last Minute orders, (For all orders 24 hours before event)
-If we have to re-arrange our schedule or  drop everything we're doing to deliver your order, there will be a $40 order convinience fee. (We need payment in full)

*Forecast & Traffic (APPLIES TO EVERYTHING)
-(high winds, heavy rain), Bridge Closers, Accidents, Blocking off roads is unpredictable, so we may have to cancel certain
 orders on the same day or delay them. (out of our control)

*Insurance
-We can show proof of insurance for no additional cost
-If you require us to include the name of your company on the insurance, we charge a $50 processing fee. 
(we need at least 72 hours notice)
-We can add your companies name but can't change the insurances language after your name.
-Insurance is a general liability 1 million, 2 million insurance.
-We do not offer insurance on none of the inflatables including the mechanical bull, dunk tank and foam cannon.

*Deliveries
-Final Payment is due at time of delivery.
-Please answer the phone when we call/text you the day of the event as we don't drive up and knock or wait as were on a  time schedule with other customers. 
-Delivery map fees are a rough estimate of prices to your location, please verify with representative.
-Orders are for 1 day. We deliver on the mornin of your event and pick up an hour before we close at the end of that same day,  or next morning. (after/before hours or extra day fees applies)
-We only offer deliveries to where event will be held and don't offer an in store pick up option.
-AIRBNB's require a $200 security deposit. 
-We give windows and can’t guarantee an exact times Other appointments can be complicated or traffic/accidents can delay  us reaching you.
-Exact time guarantee is available for a fee. (still has a 10min window) 
-We will NOT deliver to the back of any car, truck or uhaul box truck. (order will be canceled on the spot)
(We only do deliveries because of the equipment getting damage for not been properly secure on transport and also theft.) 
-Customer must let us know if we need to carry or transport any equipment through stairs, elevators, steps, hills, or over a
 100ft on foot. As most of the equipment is on dollies (Fees Apply $20+)
-Elevator deliveries please measure elevator when ordering large items to ensure they fit. 
-All Equipment that requires power does NOT come with a generator, we do offer different types of generators for extra cost.  (note you don't need a generator if you have access to power outlet.)
-​Items should be ready for return when we arrive (like we left them) If you need items setup or broken down let us know prior  to delivery as we are on a time schedule. (Fees apply if not met)  

*Rental Equipment 
(Chairs , Tables, Furniture, Games, Utensils, Food, farm items, drink Containers or Concession Machines, etc.)
-Final Payment is due at time of delivery.
-Equipment must be wiped down when returned if stained or a mess.
-Dirty, muddy or Wet equipment will be charge a cleaning fee.
-Customer needs to count the Game accessories to make sure they are all there on drop off.
(You're responsible for any missing pieces when we pickup ($10+ per item)
-Customer is given 2 hours to let us know if any of our equipment is defective or damaged, so we can replace or refund.
-Customers take full responsibility for all the items that are damaged and lost.
-All Equipment that requires power does NOT come with a generator, we do offer different types of generators for extra cost
 (note you don't need a generator if you have access to power outlet.)
-Folding Chairs have a 250lb weight capacity
-Folding tables have a 200lb weight capacity
-Nothing over 150F should be placed directly on top of our plastic/wooden tables as they will be damage.
-NO Cutting DIRECTLY on top of our tables. (Please use cutting board.)
-No sharp metal objects are to be dragged on top of any of the Wooden tables or bars. (fees apply).
-Furniture Setup fee starts at $50 every 30 min.
-NO Equipment can be installed longer then 100ft from power source.
-Customer must let us know if we need to carry or transport any equipment through stairs, elevators, steps, hills, or over a
 100ft on foot. (Fees Apply)
-Customer takes full responsibility for all items, lost or damage items. Damages or injuries done or caused by rental  equipment. Hernandez rentals does NOT take responsibility for damages or injuries done by our machines, rides etc.

*Dunk Tank
-Final Payment is due at time of delivery.
-Dunk tank require all participants on platform to be at least 4.5 feet tall.
-Dunk tank has weight limit of 250lb.
-Dunk tank has moving parts that we can't always control so inspection is required by customer.
-Dunk tank its use at your own risk and should be supervise at all times.
-No Insurance can be provided for this attraction at this time.

*Canopies & Tents
-Final Payment is due at time of delivery.
-High Winds or Heavy Rain is not advice for Canopy or tent installs, we can still do it but customer takes full for  responsibility for any damages done to equipment, structures or people. 
-We need to know before hand if we need Concrete weights, water barrels or if we can stake tent/canopy.
-We need water access under 100ft for water barrels 
-If we're staking tent/canopy down, customer takes full responsibility and hernandez party rentals is not liable for any  damages  done by stakes.
-Be sure to measure  the area before placing the order at your location, to make sure the equipment fits, also take into  consideration that nothing should  be in the way, that includes above the area. (2 feet are required on each side of  Tents/Canopies.)
-Nothing should be attached to equipment by puncturing, cutting or drilling.
-Tents/Canopies will NOT be moved once installed.
-Customer must let us know if we need to carry or transport any equipment through stairs, elevators, steps, hills, or over
100ft on foot. As everything is on dollies. (Fees Apply)
-Customer is given 2 hours to let us know if any of our equipment is defective or damaged, so we can replace or refund.
-Customers take full responsibility for all the items that are damaged and lost.

*Inflatables & Mechanical Bull
-Final Payment is due at time of delivery.
-All inflatables are used at your own risk and should be supervise at all times.
-High Winds or Heavy Rain is not advice for any Inflatable install, we can still do it but customer takes full for  responsibility for any damages done to equipment, structures or people. 
-Its not recommended for more then 8 kids at a time on inflatables 
-Mechanical bull is intended for kids 8 years and older.
-Mechanical bull riders should remove glasses and jewelry at all times.
-Mechanical bull weight capacity is 250lb no exceptions.
-No water on none water inflatables is allowed at anytime.
-No Silly String is allowed on any of our inflatables at anytime.
-No food, drinks, shoes or sharp objects are allowed on an inflatable. 
-Cleaning Fee Starts at $50-$1000 depending on the damage.
-NO Equipment can be installed longer then 100ft from power source.
-All Equipment that requires power does NOT come with a generator, we do offer different types of generators for   extra cost. - (note you don't need a generator if you have access to power outlet.)
-We need to know before hand if we need weights or stakes.
-If we're staking Inflatables down, customer takes full responsibility and hernandez party rentals is not liable for any damages  done by stakes.
-Customer takes full responsibility for all items, lost or damage items. Damages or injuries done or caused by rental  equipment. Hernandez rentals does NOT take responsibility for damages or injuries done by our machines, rides etc.
-Customer must let us know if we need to carry or transport any equipment through stairs, elevators, steps, hills, or over a
100ft on foot. As everything is on dollies.(Fees Apply)
-No Insurance can be provided for this attractions at this time.

*Parks, Venues & Airbnb's
-We Require a Security deposit.
-Need Local Valid ID upon delivery. (airbnb still requires ID)
-Make sure parks, venue or airbnb allows the rental equipment before making your reservation, there are no refunds if  we install equipment and they shut down your event. We charge a Fee to come back before the scheduled time.
-Any rental equipment excessively dirty will be charged a cleaning fee.
-Customer must let us know if we need to carry or transport any equipment through stairs, elevators, steps, hills, or over  a 100ft on foot. As everything is on dollies. (Fees Apply)
-We only wait for a customer to arrive at the location for 15 min before we leave, that also goes for customers  that can't make    up their mind once we are there. (We are on a time so we wont be late to other orders.)
-Any decorations should be removed/cleared before we pick up equipment. (we are on a time schedule.)
-All Equipment that requires power does NOT come with a generator, we do offer different types of generators for extra cost.  (note you don't need a generator if you have access to power outlet.)
-Customer must inform us that we need foot coverings or wrapping paper on the floor before their appointment.
-Customer takes full responsibility for all items, lost or damage items. Damages or injuries done or caused by rental  equipment. Hernandez rentals does NOT take responsibility for damages or injuries done by our machines, rides etc.

*Photo booth & 360 Booth
-Final Payment is due at time of delivery.
-We reserve the right to deny the service to anyone that's NOT listening, Rowdy or to drunk.
-360 platform has a weight capacity of 800lb.
-360 platform guest need to stay on platform at all times while the platform Arm is in motion. (no more then 4)
- Customer will be liable for broken arms do to customers falling on them for not following instructions. ($300+)
-Props are not allowed to be thrown on the floor while in use. (Broken props $10+)
-Customers are responsible for returning all props to our station. (Lost or Missing props $10+)
-Customer must let us know if we need to carry or transport any equipment through stairs, elevators, steps, hills, or over  a 100ft on foot. As everything is on dollies. (Fees Apply)
-All Equipment that requires power does NOT come with a generator, we do offer different types of generators for   extra cost.  (note you don't need a generator if you have access to power outlet.)
-equipment are used at your own risk and should be supervise at all times.
-We try our best to have equipment in top shape, sometimes we have technical difficulties that are out of our control.

*Soft Play
-Final Payment is due at time of delivery.
-Soft play is for ages 4 and under no exceptions.
-Soft play is used at your own risk and should be supervise at all times.
-Customer must let us know if we need to carry or transport any equipment through stairs, elevators, steps, hills, or over  a 100ft on foot, As everything is on dollies. (Fees Apply)
-Everything is cleaned & sanitized beforehand
-No water is allowed at anytime.
-No Silly String, Slime or Glitter is allowed at anytime near softly
-No food, drinks, shoes or sharp objects are allowed at anytime
-No Animals.
-Cleaning Fee Starts at $40-$500 depending on the damage.

*Foam Party
-Final Payment is due at time of delivery.
-Foam is a soap based foam, some people have allergies, sensitive skin/throats, can lead to dry skin, sneezing or coughing and are not  advise to participate in such activity.
-Foam is used at your own risk and should be supervise at all times.
-Customer must let us know if we need to carry or transport any equipment through stairs, elevators, steps, hills, or over  a  100ft on foot. As everything is on dollies. (Fees Apply)
-We need power and a water source under 80 feet.
-All Equipment that requires power does NOT come with a generator, we do offer different types of generators for   extra cost.  (note you don't need a generator if you have access to power outlet.)
-We do NOT offer insurance for this activity.

*After/before hours
-Delivery will be charged $50 per every hour outside our business hours.

*Return Trips
-We charge a fee for making an additional trip back for an order. 

*Payments
-All Payments are due upon delivery. (Late fee applies)
-20% Deposit is required to confirm orders (None Refundable)
-We accept Cash and Zelle for deposits
-We do not carry any change sorry.
-Credit Cards will be charge a 4% processing fee (none refundable)
 (We need Current local ID present and physical card present)
-None profits need to supply tax except form no later then 72 hours prior to event.

*Checks
-We accept checks a week prior to the event.
-Payments in FULL with CHECKS need to clear before delivery.
-Checks have to be mailed out to us. (please inquire with representative about address)
-All returned checks will be charged $60, that includes bank fees and travel back fees.

*Cancellation Fees:
-First 20% Deposit is non refundable
-Within 1 Calendar days of delivery or will call-80%
-Within 2 Calendar days of delivery or will call-75%
-Within 3-5 calendar days of delivery or will call-50%
-60 Day Re Schedule Fee is 10% of total 
-Same Fees Apply to purchase orders and Monthly Contracts.