Terms and conditions

PLEASE READ BEFORE CONTACTING US TO RESERVE
1.) Forecast is unpredictable, so we may have to cancel certain orders due to rain or high winds on the same day.
2.) Make sure parks or venues allow the rental equipment before making your reservation, there are no refunds if we install     
   equipment and park ranger shuts down your event. We charge a Fee to come back before the scheduled time.

3.) Be sure to measure the area before we arrive at your location, to make sure the equipment fits, also take into consideration    that nothing should be in the way, that includes above the area.
4.) Any rental equipment excessively dirty will be charged a cleaning fee.

5.) Any decorations should be removed/cleared before we pick up equipment. We are on a time schedule.
6.) Nothing should be attached to equipment by puncturing or drilling.
7.) Tent or Inflatables will NOT be moved once installed.
8.) NOTE all Equipment that requires power, it does NOT come with a generator, we do offer different types of generators for
   extra cost. (note you don't need a generator if you have access to power outlet.)
9.) Equipment must be wiped down when returned.
10.) All returned checks will be charged $60, that includes bank fees and travel back fees.
11.) Customers take full responsibility for all the items that are damaged and lost.

12.)Nothing over 150F should be placed directly on top of our plastic/wooden tables as they will be damage.
13.) NO Cutting DIRECTLY on top of our tables. (Please use cutting board.)
14.) Customer must let us know if we need to carry or transport any equipment through stairs, elevators, steps, hills, or over a     100ft on foot.
15.) Customer is given 2 hours to let us know if any of our equipment is defective or damaged, so we can replace or refund.
16.) We only wait for a customer to arrive at the location for 15 min before we leave, that also goes for customers
   that can't make   up their mind once we are there. We are on a time so we wont be late to other orders.
17.) We charge a fee for making an additional trip for an order.
18.) We only deliver and don't offer an in store pick up option 
19.) Payment must be received at the latest upon delivery or before hand.
20.) Furniture Setup fee starts at $40 every 30 min.
21.) Orders for parks will be asked for a deposit 
22.)After/before hours delivery will be charged $40 per every hour 

23.)Cancellation Fees:
-Within 1 Calendar days of delivery or will call-100%
-Within 2 Calendar days of delivery or will call-75%
-Within 3-5 calendar days of delivery or will call-50%

Areas We Serve 
 

(You can call or text)
San Francisco (415)509-3909

San Pablo (510)999-RENT (7368)
Mechanical Bull, Photo Booth, Dunk Tank, Soft Play

Sacramento (916)301-9799
Softplay, Dunk Tank

(please Acknowledge with the vendor of HPR you read and agree with our terms & Conditions)

What to text us when booking:

*Name for the invoice

*Address to where we are delivering to

*Delivery/pick up time and date 

*Letting us know if we have to carry or transport any equipment through stairs, elevators, steps, hills, or long distance on foot

*Is the delivery/pick up located at house, apartment, venue, or park

*Equipment needed and setup